Refund policy
At ZOEYVONNE, every greeting card is thoughtfully designed and carefully prepared. We want our customers to feel confident in their purchases and encourage everyone to review all product information before placing an order.
All Sales Are Final
All ZOEYVONNE greeting card purchases are final sale.
Please carefully review the images and description of each greeting card before purchasing to ensure that the card is exactly what you want. All sales are final, except for damaged, defective, or incorrect items, or as otherwise required by law.
We encourage customers to review all product images, descriptions, dimensions, and other details carefully before completing their orders.
We do not accept returns, exchanges, or refunds for:
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Changing your mind after purchasing.
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Personal preference or dissatisfaction with a design accurately represented in the product listing.
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Ordering the wrong design or quantity.
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Deciding that a greeting card is no longer needed.
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Other reasons unrelated to a damaged, defective, or incorrect product.
These restrictions are subject to applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
We take care in preparing and packaging every order. However, if your greeting cards arrive damaged, defective, or if you receive an incorrect item, please contact us within 3 days of delivery.
Email: hello@zoeyvonne.com
Please include:
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Your order number.
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A clear photograph of the affected item.
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A photograph of the shipping packaging.
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A brief description of the problem.
We will review the information and determine an appropriate resolution, which may include a replacement or refund.
Please retain the affected items and packaging until we have reviewed your request.
The three-day reporting period helps us investigate shipping damage and order errors promptly. It does not limit rights provided by applicable law.
Returns and Exchanges
ZOEYVONNE does not accept general returns or exchanges.
Purchases cannot be returned simply because a customer changes their mind or decides they do not like a design that was accurately represented before purchase.
If ZOEYVONNE authorizes a return because an item is damaged, defective, or incorrect, we will provide return instructions.
Please do not send merchandise back without contacting us first.
Refunds
Refunds are considered when an order arrives damaged, defective, or incorrect, or when otherwise required by applicable law.
If a refund is approved, ZOEYVONNE will initiate the refund to the original payment method.
Please allow up to 10 business days for the refund to appear after it has been issued, depending on your bank or payment provider.
Return Shipping Costs
If ZOEYVONNE authorizes a return because an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs or provide a prepaid return shipping label when a return is necessary.
Customers should not purchase return shipping or send merchandise back without first receiving return instructions from ZOEYVONNE.
Order Review Before Purchase
We encourage every customer to take advantage of the product photographs, mockups, and descriptions provided on our website.
Our goal is to help customers make informed purchasing decisions and understand exactly what they are ordering.
By placing an order, customers acknowledge that they have had the opportunity to review the product information and that purchases are subject to our final-sale policy, except where applicable law provides otherwise.
Contact Information
For questions regarding an order, damaged merchandise, or this policy, please contact:
ZOEYVONNE
Email: hello@zoeyvonne.com
We appreciate your understanding and thank you for supporting ZOEYVONNE.